So it would be nice to know if I actually do have a problem, and if I do to fix it. On the other hand, Google Support on the website chat keeps insisting that I need to move my phone closer to my WiFi points. If this "bug" is manifesting itself to the Google Servers, but not to the Spectrum servers, how do I know which speed I am actually getting through everyday use of my router? I assume you're not suggesting that I should be happy with getting 300Mbps instead of 950Mbps "since I'm not using that bandwidth right now anyway". That tends to be my opnion, as well, but neither you nor I know whether I'm getting fast speeds to anything other than the Spectrum test servers.īut Google Support on Facebook messenger tells me, no, the Nest WiFi Pro is actually throttling the speed, and this is a known bug. Well, I don't know if I have an issue, do I? You suggest I don't have an issue, it's just that the speed test to the Google Servers is inexcplicably 33% of the speed test to the spectrum servers. Otherwise, I am strongly considering returning my three new Nest WiFi Pro units and ending my relationship with Nest Wifi after 5 years. I guess at this point, I will hope the new firmware upgrade comes soon and fixes WHATEVER the problem is. So it's very difficult to understand whether I actually have a problem or what the problem is, giving all the conflicting information I am getting. And you are also suggesting that the Google Home app is measuring the speed to my phone rather than the speed to me router, which (as I noted above) is not what I understand to be the case and is not what the support folks told me on Facebook Messenger. Of course, none of that worked.Īnd now I have you telling me that my internet speed is actually fine, and it's just the Google Home app that is reporting the wrong speed. This tech support person kept having me doing things like change the DNS settings, move closer to a WiFi point, etc., before they would escalate the case to someone who actually can work on the real problem. On the other hand, when I went to Google Support on their website chat, I got someone to whom I had to explain repeatedly (for over an hour) that this was not a WiFi issue, but rather an issue of the Google Home app's wired speed mismatching the Spectrum technician's wired speed. I don't understand how that works, since the wired speed test does show 950 Mbps, so that's what they told me. But when I contacted Google Support over Facebook Messenger, they said this is a known issue and that the Google Home app is not just reporting the wrong speed, but that the router is in fact throttling the speed for some people, and they are working on a fix to the problem. At least I'm confident that's what was happening with my Nest WiFi router, because I was consistently getting speed test results between 500 Mbps and 800 Mbps, and I'm confident that this is NOT the speed between my phone and the internet, over the WiFi.Īnd you are correct that we are getting a wired speed of over 950 Mbps, so hopefully that is the true speed. However, I have always understood that the speed test from the Google Home app is in fact measure the speed from the ROUTER to the internet, not from my local device. I do understand that when to do a "normal" speed test (e.g., from a web site), it is giving you the speed from your local device to the internet, not the speed from your router to the internet. Unfortunately, I am getting conflicting information from every direction. So why does the speed test tell me I'm getting only 300 megabits? And which one am I really getting throughout my household? The router is definitely passing through almost a gigabit when the Spectrum tester is hardwird into the router. At least that's what it did with the Nest WIFi before I got the Pro.Īnyway, this is really frustrating. That's ridiculously untrue, right? I thought the speed test measures the speed AT THE MAIN WIFI POINT. But then I ran the speed test from the Google Home app again, and the speed according to the app is 302 megabits? So what the heck is going on? Is the Google Home app lying to me? How am I supposed to know what speed I am actually getting?Īddendum: I am on chat with Google Technical Support, and the support person is trying to tell me the speed test results will depend partly on how far away I am standing with my phone. Then they plugged in the Nest WiFi Pro router and tested the speed hardwired into the router, and the speed was 955 megabits. They tested the speed directly from the modem, and it was 958 megabits. Last week I upgraded to the Nest WiFi Pro last week, and ever since then every speed test I have run from the Google Home app tells my I am only getting 200-300 Megabits. I used to have a Nest WiFi, and the app would tell me I was getting between 500 and 800 megabits per second download speed.
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